When a veteran submits a claim he/she should be able to go to a site within the VA site that will allow them to check on the status of their claim. By the same token the VA should have milestones built into the system that will require that the VA adjudicator communicate with the veteran at preset day markers informing the vet of the status of the claim. Markers would be at 30 day intervals starting with 60 days. Once the claim reaches 180 days it would require that a supervisor become involved and a report be made to Secretary of the VA. If the VA is serious about speeding up claims, this should not be a problem. I understand that some claims are more complicated than others but there is no excuse for routine claims taking as long as thay do. Email should be used as extensively as possible to implement this system.
Idea No. 30