The Congress (or VA through the CFR process) should enact timelimits for performance on the processing of claims. This will provide for due process on the part of veterans, and make metrics and performance management on the part of the VA much easier to assess. VA may be scared of actually having to deal with performance standards, but welcome to the real world--either perform or become irrelevant (gee, think somebody has said that before). Sorry if there's a backlog of claim, but it has to be worked through (OMG--maybe work overtime, stay late, do a little more than I have been told I have to do as a Gov't employee?). Who's working for whom?
Idea No. 94