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VA NOT ANSWERING( IRIS)

Has anyone had a problem`s with the VA not answering there IRIS ?WE have many IRIS that have not been answered is there any reason for that?Many IRIS have been sent to the Region OFFICE in my state.Can something be done to make sure they answer these IRIS and we have been waiting along time for an privcay officer from that region office to call us about a matter that has not been answerd.Can we Fix this or is it just us?

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Idea No. 203