There are actuall two issues here. The first deals with getting the Charlie Norwood VAMC to respond to a veteran who has submitted a travel voucher from a CBOC. My experience has been that a veteran has to call the VAMC to find out the status of the request. If the veteran isn't eligible for travel pay then Charlie Norwood VAMC should notify the veteran and tell him/her why the request was denied. Actually, I believe this is the law.
The other issue is that when a veteran receives travel payment in the mail the accompanying transmittal letter makes no mention of the date for which travel is being paid. VA should change the form that accompanies payment to indicate the day for which travel pay is being paid.