I am a County Veterans Service Officer. The VA should have web based computer access for CVSOs to access VIRTUAL VA and SHARE. Utilizing a Username and Password. We are able to access our State VA with this type of set up.
Currently you need to navigate 3 firewalls and the load time for VPN is 15 minutes or more. Sometimes it does not load at all. This will eliminate 1,000s of phone calls to the 800 numbers that are already over stressed and efficiently service the veteran at the local level.