I am a CVSO. One of the most irritating things VAs doing is with regard to widows is with regard to month of death checks and death benefits. When a Veteran passes away, Debt Mgt snatches the month of death check from their account. An already stressful situation is compounded greatly when now the widow cannot pay the electric or heating bill because she was using those funds to pay bills. Further, death benefit applications that include a death certificate require very limited discovery. In many cases it takes 8 months to a year or more, to return those authorized funds. In most cases discovery is limited to verifying the marriage and the vets status, which are both verifible within the Veterans file. These should be accomplished within a couple of weeks. The VA is really getting a black eye over this one!
Idea No. 50