President Obama has expressed his intention that VA be transformed into a 21st century organization, and Secretary Shinseki has expressed his commitment to making VA "people centric, results driven, and forward looking." My suggestion is to expand on the Secretary's vision by increasing VA's use of the Baldrige Criteria to measure and improve organizational performance.
Currently, VA uses the Baldrige Criteria as the basis for the Secretary's Robert W. Carey Performance Excellence Awards Program. The Baldrige Criteria are organized into seven categories: leadership; strategic planning; customer focus; workforce focus; process management; measurement, analysis, and knowledge; and results. And the Baldrige Criteria are built upon core values and concepts of visionary leadership, customer-driven excellence, organizational and personal learning, valuing workforce members and partners, agility, focus on the future, managing for innovation; management by fact, societal responsibility, focus on results and creating value, and a systems perspective.
Increasing VA's use of the Baldrige Criteria to measure and improve organizational performance would provide an integrated approach to organizational performance management.
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