Some clerks at Hines VA (Hines, IL) have been in their positions forever -- and some of them have dreadful manner and behaviors. It's offensive and a real drag...
Conversely while visiting Orlando, FL I was just amazed at the enthusiasm, morale, and "service attitude" I experienced in the Orange Clinic.
I think at one point N. Chgo VA was rotating some of their people. Can see at least some of the pros and cons here.
For example, compare and contrast the MHC desk at Hines with the go-getter folks at Orange Clinic Orlando and MHC N. Chicago and fix the first instance.
This is not ad hominem, it's just business...
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