New Ways of Doing Business, New Tools...

Veterans Health Benefits

Veterans Affairs could save employee man hours and stress to Veterans if the VA would supply step by step instructions to Veterans on how to: (A) get the quickest diagnoses and (B) how to properly file a benefits claim if applicable and (C) distribute an emergency check for $2500 to those who have been diagnosed and it is more likely than not they will receive benefits similar of how citizens were treated after Katrina. ...more »

Submitted by (@davidapperson)

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64 votes
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Claims Processing Results

I think VA needs to have a Portal that Veterans could sign into to get copies of VA Rating results and other documents to save money of mailing and also if a Veteran loses a copy. They could log in an get the document and print it from home. The would help with printing cost and postage. Being in the paperless world.

Submitted by (@columbus.bryant)

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55 votes
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Innovation

I think VA should have a site where Veterans can go and select to receive their correspondence from the VA via email. By doing this the VA could save millions of dollars in office supplies. Right now it takes an average of three days for a piece of mail to get to the Veteran from the day it was place in the mail system. This would also allow the Veteran to save the file without having to create a paper file. These saving ...more »

Submitted by (@billy.knight)

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50 votes
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VA Claims Process

As a disable veteran having been in the system for more than 20 years, I can definitely relate to the having records lost, duplicate request, not knowing where the status of my claim, and simply the frustrations of waiting. The other week I ordered a pizza online and was amazed at how intuitive, and informative their ordering process was. I wondered with all the technology out there, the monies and time that are wasted ...more »

Submitted by (@jaye00)

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57 votes
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Medical records availability

Add to the My Healthevet program by allowing vet to access and obtain copies of all labwork, testing results, and doctor's notes. It would save time for the vet by not having to wait the 10- 20 days it currently takes to get copies of records. It would save money by not needing postage to mail the records to the vet. It would cut down on the number of employees needed to work in medical records by enabling vets to obtain ...more »

Submitted by (@peggys1699)

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48 votes
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Data Availability, Information Quality, Accountability...

they should not be exempt

The VA Hospitals are exempt from being put in a law suit. That should not be, If someone in the VA Hospitals make a major mistake that did or could have caused harm to that Veteran and family they should be held accountable. But as it sits the Attorney's for the VA Hospitals tell you all you can get is ZERO to $300.00 for their mistake. And I notice if one VA has trouble with an employee they tranfer he or she to another ...more »

Submitted by (@thetimberbroker)

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8 votes
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Employees should be able to rate supervisor's performance

If the VA is serious about improving the way they do business, then a performance system should be developed on supervisor's performance. Each employee will fill out a performance survey on their supervisor and it will be given to the supervisor's boss or maybe a higher authority. Working with ineffective leaders is detriment to the office morale and work productivity. Supervisors, Section Heads, Directors need to ...more »

Submitted by (@wildrose)

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33 votes
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Email contacts

When a veteran submits a claim he/she should be able to go to a site within the VA site that will allow them to check on the status of their claim. By the same token the VA should have milestones built into the system that will require that the VA adjudicator communicate with the veteran at preset day markers informing the vet of the status of the claim. Markers would be at 30 day intervals starting with 60 days. Once ...more »

Submitted by (@william.haack)

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44 votes
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Restructuring Service Connection

My suggestion has to do with how service connection (SC) is determined at the VA. It has always been a wonder to me why the VA is so adamant about your VA Primary Care Physician (PCP) NOT having access to your service medical records (SMR). If you go to a civilian/private doctor as your primary physician one of the first things they do is request any past medical records to see your medical history and thus it helps them ...more »

Submitted by (@roland)

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34 votes
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Enact statutory timelimits on processing claims

The Congress (or VA through the CFR process) should enact timelimits for performance on the processing of claims. This will provide for due process on the part of veterans, and make metrics and performance management on the part of the VA much easier to assess. VA may be scared of actually having to deal with performance standards, but welcome to the real world--either perform or become irrelevant (gee, think somebody ...more »

Submitted by (@drewearly)

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29 votes
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Set goals to make the phone system more user friendly.

V.A. should set goals and keep records on three aspects of all phone calls. First V.A. should record the number of calls and amount of time the caller is spending on the phone trying to get help. Second track the amount of time the caller is kept on hold. This should be seperate from the total phone time mentioned above. Third keep track of the number of calls where the caller is hung up on after being ...more »

Submitted by (@gary.julia.lovell)

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41 votes
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Data Availability, Information Quality, Accountability...

No Cut-off Date to receive ideas from the VA public

There should be no cut-off date to receive comments and ideas from patients and employees of the VA system. It is a mystery to find anyone who will respond to your claims and complaints about anything to do with services.

It seems the paper shuffling and burecratic shuffle is the order of the day.

Submitted by (@charlesvance)

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43 votes
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