Showing 1 ideas for tag "an attitude of service is paramount to successful delivery"
(@john.himself)

Data Availability, Information Quality, Accountability...

Rotation of hospital staff personnel vis-a-vis "service..."

Some clerks at Hines VA (Hines, IL) have been in their positions forever -- and some of them have dreadful manner and behaviors. It's offensive and a real drag...
Conversely while visiting Orlando, FL I was just amazed at the enthusiasm, morale, and "service attitude" I experienced in the Orange Clinic.
I think at one point N. Chgo VA was rotating some of their people. Can see at least some of the pros and cons here.... more »

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