(@gary.julia.lovell)

New Ways of Doing Business, New Tools...

Set goals to make the phone system more user friendly.

V.A. should set goals and keep records on three aspects of all phone calls. First V.A. should record the number of calls and amount of time the caller is spending on the phone trying to get help. Second track the amount of time the caller is kept on hold. This should be seperate from the total phone time mentioned above. Third keep track of the number of calls where the caller is hung up on after being... more »

Voting

41 votes
Active
(@smallrevolution)

Data Availability, Information Quality, Accountability...

If you want to be "open" then try not censoring out posts

If you want to be "open" then why censor my post? Because I bring up the fact that the V.A. has a long history of not properly cleaning reusable medical equipment, including colonoscopies? Is it because I mention that the V.A. violates Patients informed consent, in terms not only of research, in terms of who does what to you once sedated? Is it because I bring up the fact that female veterans suffer non-consensual... more »

Voting

20 votes
Active
(@onemadcity)

Data Availability, Information Quality, Accountability...

education benefits

how about a website where i could go and check my status? i could intercept problems before they become unmanageable. i have as of today spent 14 hours of my life since February 2 trying to get through to someone regarding my benefits. everything was good last semester and this semester is FUBAR! Or you could consider hiring someone. i cant tell what happened because there appears to be no humans workings there. all i... more »

Voting

17 votes
Active
(@cvsobrian)

Public Feedback & Involvement, Tools & Strategies...

Widows Benefits

I am a CVSO. One of the most irritating things VAs doing is with regard to widows is with regard to month of death checks and death benefits. When a Veteran passes away, Debt Mgt snatches the month of death check from their account. An already stressful situation is compounded greatly when now the widow cannot pay the electric or heating bill because she was using those funds to pay bills. Further, death benefit applications... more »

Voting

27 votes
Active
(@bigrobcain)

New Ways of Doing Business, New Tools...

VA Beneficiary Wesbite

The VA should have one website where veterans/beneficiaries can login and view all of their VA benefit information. This should include status, location, and anticipated completed of claims in progress as well as payment information of benefits currently being received. This resource would eliminate a lot of confusion and aggrivation on the part of us veterans and should reduce the the number of inquiries to various... more »

Voting

41 votes
Active
(@bigrobcain)

Data Availability, Information Quality, Accountability...

VA Educational Benefit Statements

I have been receiving Post 9/11 Educational benefits for approximately 5 months now. I recieve different amounts, none of which actually match the BAH rates for my home campus. I have spoken with many other veterans who are having the same problem. It is impossible to ascertain if the payment amounts are correct, too much or short. It seems the VA pro-rates the payments for those months when classes start or end on... more »

Voting

12 votes
Active
(@inscribbing)

Tell Us How to Improve this Site...

"Sign Up & Share" button

To Increase the possibility of receiving input and new ideas, I recommend that you create three buttons instead of two on the initial log-in page. In this posting's "Subject Line" and on the website, you indicate two functions for one button: "Sign Up" and "Share Ideas." Why not just create a third button so that the opening page has these three possibilities: "Sign Up" "Share New Ideas" "Discuss and Vote on Ideas"... more »

Voting

9 votes
Active
(@inscribbing)

New Ways of Doing Business, New Tools...

Build More Bridges b/w VA , Civilian Providers & Active Military

The US is getting smaller with its increase of citizens. Besides the cultural differences between civilians and military members (whether active or retired and with the VA) there seem to be many possibilities of mutual assistance if there were more collaboration. Examples: 1) VA support for locally stationed active members.... 2) Expertise levels by civilians in some health-care areas--especially mental health--may... more »

Voting

12 votes
Active
(@dtasler2000)

Public Feedback & Involvement, Tools & Strategies...

PTSD and TBI

Why is it that when a doc with V.A. says someone has this they have to prove it ? When the doc told me I had TBI the V.A. said I had to prove it . Who can I prove that something shuck my brain . I had to prove PTSD which I did and got 50% for that even thou a V.A. medical doc said I have both . I want a reason please on this . If one of your docs tells someone they have it go with what the doc says .

Voting

19 votes
Active
(@justice4unm)

Data Availability, Information Quality, Accountability...

DIRECTOR'S OPEN DOOR

Maybe I was just lucky, but when in LA I got outstanding care and service. I was able to deliver a personal and heartfelt thanks to "Chuck" the director who actively sought feedback in person, as well as in writing, and during his open door times. The staff morale was the best I've seen, and the care was first rate [had DBS inplant and gallbladder removed]. I still drop-in to say hi when in town. Albuquerque is the... more »

Voting

20 votes
Active
(@kdjohnskjohns)

New Ways of Doing Business, New Tools...

education benefits

I feel that something should be done about how long it takes the VA to process claims for education benefits. I applied for benefits in August of 2009, the fall semester, and spring semester is now here and I have yet to hear anything. Something needs to be done in regards to processing. The govt was helping out with the Advance Payment but now we must pay that back on top of the out of pocket expenses for school.... more »

Voting

15 votes
Active
(@cvso00)

New Ways of Doing Business, New Tools...

WEB Portal to Access VA Computer System

I am a County Veterans Service Officer. The VA should have web based computer access for CVSOs to access VIRTUAL VA and SHARE. Utilizing a Username and Password. We are able to access our State VA with this type of set up. Currently you need to navigate 3 firewalls and the load time for VPN is 15 minutes or more. Sometimes it does not load at all. This will eliminate 1,000s of phone calls to the 800 numbers that... more »

Voting

36 votes
Active