(@wildrose)

New Ways of Doing Business, New Tools...

Employees should be able to rate supervisor's performance

If the VA is serious about improving the way they do business, then a performance system should be developed on supervisor's performance. Each employee will fill out a performance survey on their supervisor and it will be given to the supervisor's boss or maybe a higher authority. Working with ineffective leaders is detriment to the office morale and work productivity. Supervisors, Section Heads, Directors need to... more »

Voting

33 votes
Active
(@cj0000)

New Ways of Doing Business, New Tools...

Accessibility to VA Regional Offices

VBA – Each VA Regional Office should have a toll free number that I can call from anywhere. If I’m visiting family in another state, I can’t call my home VARO office, I get the nearest one to the phone I’m calling from. And they can’t really tell me anything or get me to the correct VARO. Calling 1 800 827 1000 just gives me the nearest VARO that may not be the one I need to call.

Voting

14 votes
Active
(@cj0000)

New Ways of Doing Business, New Tools...

Professionalization - Get Rid of Product Lines

Professionalization – The “product line” movement has proven to be ineffective. Too many medical centers are still organized in these silos instead of maintaining the integrity of a profession like Psychology, Nursing, and Social Work. The product line model is proven to be less effective, harmful to morale, and expensive yet some administrators only know how to do this one thing. Put the professions together. I want... more »

Voting

11 votes
Active
(@roland)

New Ways of Doing Business, New Tools...

Restructuring VA employee metrics

There has been much discussed in the press, as well as a lively veteran topic whenever veterans get together, on how the VA defines success through employee metrics in the rating area. The VA has a professed mission of “The mission of the Disability Compensation program is to provide monthly payments to veterans in recognition of the effects of disabilities, diseases, or injuries incurred or aggravated during active... more »

Voting

17 votes
Active
(@gsw1943)

New Ways of Doing Business, New Tools...

Veterans volunteer on temporary basis to fill empty DOD jobs

The DOD is often reported to have many vacancies for which it is recruiting. Why not have able veterans volunteer to fill these until a permanent appointment is made? Thousands of veterans have once had clearances that might be updated with less effort than the new appointments will require. Thousands need either no compensation or little more than just there expenses paid, and many who are computer-savy might be assigned... more »

Voting

10 votes
Active
(@extinj)

New Ways of Doing Business, New Tools...

VA Hospitals

Totally do away with them! Instead, offer a VA healthcare insurance similar to tricare that must be accepted at any medical facility. It makes me vomit when I go to Nashville with my wife and take her to the luxurious Vanderbilt Hospital for her care and then I go across the street to the ghetto, broke down, over crowded, under/improperly staffed VA hospital.

Let medical professionals provide the actual health care... more »

Voting

-9 votes
Active
(@rzimmermansr)

New Ways of Doing Business, New Tools...

Compensation and Benefits Pay On-line

If DOD (DFAS) can provide "secure" on-line access to retirees about their retired pay, why can't DVA? This on-line access should include any CRDP or CRSC retro pay the veteran may be entitled to aloang with the status of any claim for service connected disability. This access might "force" those processing claims be a little more diligent in their duties.

Voting

20 votes
Active
(@drewearly)

New Ways of Doing Business, New Tools...

Enact statutory timelimits on processing claims

The Congress (or VA through the CFR process) should enact timelimits for performance on the processing of claims. This will provide for due process on the part of veterans, and make metrics and performance management on the part of the VA much easier to assess. VA may be scared of actually having to deal with performance standards, but welcome to the real world--either perform or become irrelevant (gee, think somebody... more »

Voting

29 votes
Active
(@ldbj00)

New Ways of Doing Business, New Tools...

Cost comparisions

VA should post unit cost data for the most popular modalities of care procedures, processes and contracts utilized in providing care/services to veterans. This would allow the general public to see how effective taxes dollars are spent. This would also offer potential competitors an opportunity to provide less expensive, quality alternatives thus creating healthy competition and ensuring the most cost effective delivery... more »

Voting

7 votes
Active
(@billy.knight)

New Ways of Doing Business, New Tools...

TURBO VA

I think that a lot of times the claims process is delayed because the VA is unsure of what the Veteran is claiming. Also I think that the Veteran is confused by the 23-page application. I think that it would be a great idea if we would change the application to work more like turbo tax. I think that this could simply the process. For example if a veteran listed his dates of service from 2003 to 2008 the system would not... more »

Voting

14 votes
Active
(@rreed49058)

New Ways of Doing Business, New Tools...

Stop wasting on fraudelent claims and look at evidence

My name is Randall Dean Reed and I retired from the United States Naval Service in October of 1998. Since that time I have been in the process of claiming dissability that occured while I was in the service. My condition deals with my back (upper and lower). During my time in the service I fell and injured my right knee and back. I had two surgeries on my right knee and over 30 steroid injections in my back to try... more »

Voting

5 votes
Active
(@mmipcvab)

New Ways of Doing Business, New Tools...

Senior Leadership Service in the Field

One of the greatest challenges faced at the VA is cultural divide between the DC central office and the medical center, VARO, etc, in the field - this in addition internal organizational rivalry. A possible way to bridge this gap would be creating opportunites for SES level staff (including political appointees) to volunteer, atleast one week per year, in the field at any hospital, clinic, VetCenter, etc.

In this role... more »

Voting

6 votes
Active
(@hectorlopezguillen)

New Ways of Doing Business, New Tools...

STOP DEPORTING U.S.MILITARY VETERANS

Please help us stop the deportation of U.S.Military Veterans.
We are Nationals of The United States as per The U.S.Military Oath of Enlistment,and section 1101(a)(22)of The Immigration and Nationality Act.We are also Nationals because of The Status of Forces Agreement(S.O.F.A.)
When and if we are killed while on active duty,our coffins are draped with an American Flag just like everyone else and then we are buried as... more »

Voting

3 votes
Active
(@mhawkins82)

New Ways of Doing Business, New Tools...

Veterans Ambassador Program

Having witnessed first hand the success of the VA Ambassador program at the Philadelphia VA Medical Center, recently featured on the main VA homepage, I believe that this program could be an asset if implemented nationally, with a few additions which I will specify below.

For those that don't know, this program is where people assume the role akin to a "greeter" who meets Veterans at each entrance and assists them in... more »

Voting

8 votes
Active
(@leigh.johnson2)

New Ways of Doing Business, New Tools...

spend funds on staff positions instead of hiring consultants

We are short staffed and many mental health positions are frozen due to budget limits. Yet the VA continues to spend tons of money on hiring consultants (e.g. Mathematica)to come around and inspect the work being done by a skeleton crew. Every time we turn around we are dropping our normal duties to jump through hoops for site inspections by SOARS, Joint Commission, CARF, VISN teams,Fidelity Teams. etc. Local staff cannot... more »

Voting

17 votes
Active