New Ways of Doing Business, New Tools...
New Ways of Doing Business, New Tools...
OpenVA v2.0: A Next Gen Opensource/OpenSocial Portal
A pilot project to build a next-gen Dept of Veterans Affairs portal for the Federal Community Cloud. The idea is to build a suite of opensocial portals, one at each Federal Agency, based on The Open Stack that will enable communication with all opensocial partners.
Useful Links:
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Restructuring Service Connection
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VA Claims Process
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WEB Portal to Access VA Computer System
Currently you need to navigate 3 firewalls and the load time for VPN is 15 minutes or more. Sometimes it does not load at all. This will eliminate 1,000s of phone calls to the 800 numbers that... more »
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education benefits
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Build More Bridges b/w VA , Civilian Providers & Active Military
Examples:
1) VA support for locally stationed active members....
2) Expertise levels by civilians in some health-care areas--especially mental health--may... more »
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VA Beneficiary Wesbite
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Set goals to make the phone system more user friendly.
First V.A. should record the number of calls and amount of time the caller is spending on the phone trying to get help.
Second track the amount of time the caller is kept on hold. This should be seperate from the total phone time mentioned above.
Third keep track of the number of calls where the caller is hung up on after being... more »
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Quality of care
I was recently put on insulin and my primary care Dr when I asked said,I cant tell you how to use insulin,you have to figure it out on your own,I kept crashing and almost died several times,it took my psychiatrist to tell me how to use insulin.I've encountered other past patients... more »
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Employees should be able to rate supervisor's performance
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Accessibility to VA Regional Offices
VBA – Each VA Regional Office should have a toll free number that I can call from anywhere. If I’m visiting family in another state, I can’t call my home VARO office, I get the nearest one to the phone I’m calling from. And they can’t really tell me anything or get me to the correct VARO. Calling 1 800 827 1000 just gives me the nearest VARO that may not be the one I need to call.
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Professionalization - Get Rid of Product Lines
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Restructuring VA employee metrics
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