(@tjlyssy)

New Ways of Doing Business, New Tools...

Quality of care

Being in the VA system as a patient for 17 plus years I have noticed that there are many Drs that are uncaring,unresponsive and unreachable. I was recently put on insulin and my primary care Dr when I asked said,I cant tell you how to use insulin,you have to figure it out on your own,I kept crashing and almost died several times,it took my psychiatrist to tell me how to use insulin.I've encountered other past patients... more »

Voting

34 votes
Active
(@wildrose)

New Ways of Doing Business, New Tools...

Employees should be able to rate supervisor's performance

If the VA is serious about improving the way they do business, then a performance system should be developed on supervisor's performance. Each employee will fill out a performance survey on their supervisor and it will be given to the supervisor's boss or maybe a higher authority. Working with ineffective leaders is detriment to the office morale and work productivity. Supervisors, Section Heads, Directors need to... more »

Voting

33 votes
Active
(@patrick.c.preston)

Working Together: Governments, Businesses, Non-Profits...

Assisting Homeless Veterans

One of the Directors goals is to eliminate homeless veterans. The grants that I have access to (through the DOL - HVRP and some special state funds) are intended to do this to some degree. I have requested assistance for several of homeless veterans in my area. the response is if the homeless veteran does not have a employer employee relationship and is not scheduled to work and pay his/her obligations they will not... more »

Voting

29 votes
Active
(@drewearly)

New Ways of Doing Business, New Tools...

Enact statutory timelimits on processing claims

The Congress (or VA through the CFR process) should enact timelimits for performance on the processing of claims. This will provide for due process on the part of veterans, and make metrics and performance management on the part of the VA much easier to assess. VA may be scared of actually having to deal with performance standards, but welcome to the real world--either perform or become irrelevant (gee, think somebody... more »

Voting

29 votes
Active
(@michaelmorgan)

New Ways of Doing Business, New Tools...

Eliminating Management Malpractice

A couple years ago, the National Academy of Public Administration prepared a report on recruitment and retention practices at VA. Among the Academy's recommendations for improvement was the suggestion that training for managers and supervisors focus primarily on improving communication, team building, and interpersonal relations skills. The Academy also recommended that VA assure that new managers have the necessary skills... more »

Voting

28 votes
Active
(@smallrevolution)

Public Feedback & Involvement, Tools & Strategies...

Dialogue

Dialogue requires one respond to the Other. Government has not been very responsive to the people, our needs or voices. Also, the double speak must go. We are told that the V.A. is being brought into the 21st century, yet 1. care is not holistic 2. the time allotted patients for appointments is being restricted. Even psych appointments to 30 min. Try evaluating a patient, and work out a change in psych meds including... more »

Voting

28 votes
Active
(@devildane21)

New Ways of Doing Business, New Tools...

C-file Program

The VA should have a program that scans all documents going into Cfiles (claim folders) so when raters etc. Need to search through files they can do so by keywords. This could prevent careless oversight that sends a claim into a 3 + year appeal (Houston) as well as countless other benefits.

Voting

28 votes
Active
(@cvsobrian)

Public Feedback & Involvement, Tools & Strategies...

Widows Benefits

I am a CVSO. One of the most irritating things VAs doing is with regard to widows is with regard to month of death checks and death benefits. When a Veteran passes away, Debt Mgt snatches the month of death check from their account. An already stressful situation is compounded greatly when now the widow cannot pay the electric or heating bill because she was using those funds to pay bills. Further, death benefit applications... more »

Voting

27 votes
Active
(@patrickdodd)

Data Availability, Information Quality, Accountability...

Be more honest

Tell ALL the veterans who rec'd colonoscopies at the facilites that are known not to have been properly maintaining and cleaining gear that they may have been exposed. Tell ALL veterans when they are going in for a surgical or other risky/invasive/intimate procedure who will be involved and if trainees will be participating and what they will be doing. Do not refuse veterans access to information to which they have... more »

Voting

26 votes
Active
(@dwstrayhorn)

Data Availability, Information Quality, Accountability...

Open Door

The VA should not have an open door "policy." The VA should have an open door REQUIREMENT that allows vets with problems to speak to someone who can resolve the problem post haste. When I had an issue with outsourced care payments, I tried the usual channels to resolve the issue and went nowhere with my efforts. The bills kept coming and each time I requested to speak to someone who had the ability to resolve the issue,... more »

Voting

25 votes
Active
(@smallrevolution)

Data Availability, Information Quality, Accountability...

The V.A. can start with being honest with patients

Why move this post as off topic. Please explain before removing again. 1. Do not fail to diagnose medical conditions so the V.A. does not have to treat. Tell us the truth, refuse to treat if you like, and we can look for alternative, or struggle to change things, but to fail tell V.A. health care staff not to diagnose or treat certain conditions is a violation of human and civil rights of the patient. 2. Informed consent... more »

Voting

24 votes
Active
(@jaorangemen)

Data Availability, Information Quality, Accountability...

The VA should live webcast all meetings

The VA should live webcast all meetings for proposed rule making and regulations where the public comment should take place. They should make these meetings available for on demand viewing and have the ability to have that content be indexed for video search. By doing this the public and stakeholders will be able to see the inner workings of the rule making process and make the content and proceedings transparent to... more »

Voting

22 votes
Active